1.1. These standard terms (the “terms”) apply to agreements (the “agreement”) entered into between TestHuset and TestHuset’s customers (the “customer”) regarding TestHuset’s course services within testing and quality assurance. TestHuset is entitled to use subcontractors. The terms apply in full unless expressly deviated from by the parties through a separate written agreement.
2.1. The service includes the courses offered at any given time on TestHuset’s website, as well as courses adapted and/or specially developed for the customer.
2.2. TestHuset’s courses are continuously updated and developed in line with developments in the field. Therefore, TestHuset reserves the right to change the content and offering of the courses without further notice. TestHuset is thus not obligated to maintain the courses that were offered on the website at the time the agreement was entered into.
2.3. TestHuset is responsible for ensuring that TestHuset’s instructors (“the instructors”) have the necessary accreditations, educational, and testing qualifications to teach within their subject areas at a level that at least corresponds to the usual standard in the field.
3.1. The customer may cancel or reschedule course participation in writing according to the conditions below.
3.2. Cancellation up to 7 weeks before the course start is free of charge. Cancellations later than 7 weeks before the course start are invoiced with a cancellation fee of 50% of the price. Cancellations later than 2 weeks before the course start are invoiced with a cancellation fee of 100% of the price.
3.3. Rescheduling up to 4 weeks before the course start is free of charge. Rescheduling later than 4 weeks before the course start incurs a transfer fee of 20% of the price. Exam fees are not included in cancellation or transfer fees.
3.4. The customer can replace participant(s) for all courses free of charge right up until the course start.
3.5. These conditions apply to both open/closed standard courses and custom courses.
4.1. TestHuset has the right to cancel a course if there are not enough registered participants. Cancellation may occur up to 2 weeks before the course start.
4.2. The customer will be offered free rescheduling to another course date or a full refund of the course fee.
5.1. To continuously deliver high-quality courses, TestHuset always measures participant satisfaction after the course.
5.2. The measurement is conducted via an evaluation form, which participants are encouraged to complete on the last course day. The results are consolidated and sent to the participants and the customer.
6.1. TestHuset may use the customer’s name and logo in TestHuset’s external reference list. Any reference cases must be approved in writing by the customer.
6.2. TestHuset may use anonymized course evaluation results for statistics and marketing.
7.1. All rights to documentation, products, materials, and software used and/or produced by TestHuset during the course belong to TestHuset. TestHuset holds copyright on all course materials. Course materials may not be reprinted, distributed, sold, edited, etc. The course material is personal to the course participant and is handed out on the first course day.
7.2. TestHuset retains ownership and copyright of all materials prepared and used by TestHuset for conducting the course.
7.3. The customer is not entitled to use or allow the use of materials from TestHuset’s courses for the customer’s own courses or courses offered in competition with TestHuset without a separate agreement with TestHuset.
7.4. To the extent the customer has rightful access to physical course materials, the customer is entitled to make limited copies of the materials for the purpose of informing the customer’s other employees or third parties about TestHuset’s courses or other services.
7.5. If the customer provides materials or course content for use in company-customized courses, TestHuset only obtains a right of use for such material for preparing and delivering the course. The customer retains whatever rights it may have to such material or course content.
7.6. If third-party software is included in company-customized courses, this is to be purchased by the customer at their own expense. TestHuset cannot be held responsible for any claims raised by third parties due to the customer’s use of third-party intellectual property or non-payment thereof, and the customer must indemnify TestHuset against all such claims.
7.7. With respect for the customer’s trade secrets and confidentiality obligations, TestHuset is entitled to reuse the content of courses developed by TestHuset, as well as the know-how, ideas, and pedagogical methods obtained, in other contexts, including for TestHuset’s own use or for third parties.
8.1. TestHuset cannot be held liable for cancellation or interruption of agreed course sessions due to force majeure or external circumstances beyond TestHuset’s control, including but not limited to war, mobilization, riots, terrorism, unusual natural events, fire, strikes, lockouts, vandalism, theft, power outages, short circuits, computer viruses, internet breakdown, scarcity of goods, delays or defects in deliveries from subcontractors, currency restrictions, import/export restrictions, death, illness, or resignation of key personnel.
8.2. In such cases, both parties are entitled to postpone the course execution/participation until the obstacle has ceased, or, if the force majeure condition persists for more than 14 days, alternatively to withdraw from the agreement free of charge.
9.1. TestHuset has imposed on all its employees a strict duty of confidentiality regarding all matters concerning the customer, its employees, clients, and any partners that TestHuset’s employees may become aware of during the provision of course services. This duty of confidentiality also applies after the termination of the agreement.
10.1. In the event of material breach of the agreement by either party, the other party may terminate the agreement if the breach is not remedied within 14 days after written notice (complaint). The complaint must specify the nature of the breach, that it is considered material, and that the agreement will be terminated if the matter is not rectified within the deadline. If a party does not complain immediately after discovering or should have discovered the breach, the party loses its right to claim remedies.
10.2. Material breach by TestHuset includes failure to observe confidentiality or failure to deliver the agreed courses if such failure does not meet the conditions for cancellation or force majeure.
10.3. If the customer is dissatisfied with the delivered service, they must immediately submit a written complaint to TestHuset, specifying and, if possible, documenting the issues. If the customer does not complain immediately, they forfeit their right to remedies. Upon receiving such a complaint, TestHuset has the right to remedy the claimed defects by delivering the course or parts of it again.
10.4. Material breach by the customer includes, among other things, non-payment or significant delay in paying the course fee and failure to fulfill obligations described in the agreement or these terms.
11.1. The course fee for open courses follows the prices listed on TestHuset’s website at any time.
11.2. Custom courses are billed according to the prices specified in the framework and supplementary agreements.
11.3. Discounts in the framework agreement cannot be combined with campaign offers and other discounts on TestHuset’s website.
11.4. Unless otherwise specified in the supplementary agreement, the instructor’s travel time and expenses to and from the course location are included in the course fee. If the instructor needs to travel outside Greater Copenhagen, travel time will be billed according to the rates specified in the supplementary agreement. Travel, accommodation, and catering costs are covered by the customer per invoice. Travel by private car is billed according to government rates.
11.5. The invoice is sent simultaneously with the order confirmation.
11.6. Payment terms are 8 days net from the invoice date.
11.7. If the agreed payment terms are exceeded, a 2% interest per commenced month is charged, along with reminder, collection, and compensation fees under the Danish Interest Act.
11.8. All prices are exclusive of VAT and other taxes.
11.9. Payment cannot be made through set-off and must be executed effectively.
Contact details:
Phone: +45 44 979 979
Email: info@testhuset.dk
Company information:
CVR no.: 2626 8788
Bank information:
NORDEA BANK DANMARK A/S
Vesterbrogade 8
0900 Copenhagen C.
Reg. no.: 2217
Account no.: 6445105935
SWIFT code: NDEADKKK
IBAN no.: DK5920006445105935
CONTACT US
If you have any questions regarding the above, call us at +45 44 979 979 or write to info@testhuset.dk
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